Last updated: 16 September 2026
At Chepstow Cars, a private hire taxi company based in Notting Hill, London, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our website, mobile booking interfaces, and private hire transportation services in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
To provide seamless minicab and airport transfer services, we may collect and process the following information:
- Contact Information: Full name, email address, telephone number, and residential/business address.
- Journey Details: Pickup and drop-off addresses, flight numbers (for airport tracking), requested pickup dates/times, and special journey instructions.
- Payment Data: Credit/debit card billing details, transaction histories, and corporate invoicing details (all card transactions are securely handled via certified third-party payment gateways; we do not store full raw card numbers).
- Technical Information: IP addresses, browser types, operating systems, and website usage data collected through cookies.
2. How We Use Your Information
We process your data for the following lawful business purposes:
- To confirm, dispatch, and fulfill your private hire journey and airport transfer bookings.
- To communicate live journey status updates, driver arrival notifications, and booking receipts.
- To track flight schedules in real time for timely terminal pickups.
- To process payments, prevent fraudulent transactions, and manage corporate accounts.
- To comply with statutory legal requirements and licensing regulations set by local transport authorities.
3. Data Sharing and Disclosure
We respect your personal information and never sell, rent, or trade your data to third parties. We only share necessary details under the following operational circumstances:
- Assigned Drivers: Sharing your pickup address, passenger name, contact number, and destination to complete your scheduled ride.
- Service Providers: Trusted third-party vendors who provide payment gateway processing, website hosting, and SMS dispatch software.
- Legal & Regulatory Compliance: Disclosing information when required by UK law, court orders, or law enforcement authorities.
4. Data Security & Retention
- Protection: We implement robust administrative, technical, and physical safeguards to prevent unauthorized access, accidental loss, disclosure, or alteration of your personal data.
- Retention Period: We retain personal information only for as long as necessary to fulfill booking services, comply with UK tax, accounting, and transport licensing regulations, and resolve any operational disputes.
5. Your Legal Rights (UK GDPR)
Under UK data protection laws, you have the following rights regarding your personal information:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete records.
- Right to Erasure: Request the deletion of your personal data where retention is no longer legally required.
- Right to Restrict Processing: Limit how we process your personal data under specific conditions.
- Right to Object: Object to data processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact our data team using the contact information below.
6. Cookies and Tracking
Our website uses essential and analytics cookies to optimize user navigation, remember booking preferences, and analyze site traffic patterns. You can manage cookie preferences directly through your browser settings at any time.
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Location: 349 Ladbroke Grove, W10 5NA, London, United Kingdom
Company Name: Chepstow Cars
Email: info@chepstowcars.co.uk
Phone: (020) 7730 4888